Frequently Asked Questions

Over the past of 10 years they get many questions from the customers. Here they tried to systematize the most frequently asked questions as well as answers. If you do not find here the answer to your question - contact us through our contact form and we will respond immediately.

Ordering

1.Do you ship to P.O. Boxes, Hawaii, Alaska, Puerto Rico, or anywhere else outside the U.S.??
2.Do you take phone orders?
3.Why don't we offer free shipping for our items?
4.How do you ship the products?
5.When should I expect the delivery?
6.What about a shipping cost?
7.What about the sales tax?
8.How can I pay for my order?
9.How will I know if you received my order?
10.What if I want to return the ordered product?
11.What if I want to exchange the ordered product?
12.What if I receive a defective or broken item?
13.What if you shipped a wrong item?

1.Do you ship to P.O. Boxes, Hawaii, Alaska, Puerto Rico, or anywhere else outside the U.S.??

Sorry, but we are unable to ship to P.O. Boxes, APO/FPO address, Puerto Rico, Hawaii, Alaska or anywhere else outside the U.S. We only ship within the contiguous USA.

2.Can I place an order over the phone?

NO. At this moment, you can order only via Internet. This helps us to keep a record of the order. We don’t accept mail, phone or fax orders.

3.Why don't we offer free shipping for our items?

In the beginning we decided to our webpage to offer only Free Shipping as more of the online stores do. But this way the price that is calculated for the product is the same for all our clients nevertheless in which part of the USA they live. So it is no fair for the client especially for this one who lives nearer our store, this is just the case with you and so the client pays more than the real price . That is why We decided the prices of the products to be as low as possible /in which you can be sure by observing similar webpages of the competition and I guess that you have already did so), as the client pays in addition for the delivery - but just as much as the rates of UPS or DHL. This way our clients that are nearer the store pay less for the delivery than other clients that live far. This fairer, isn't it?

4.How do you ship the products?

Some of them are shipped via FedEx or UPS Ground and for large items, we use SAIA or YRC.

5.When should I expect the delivery?

Shipping time varies depending on item you choose and customer zipcode. When you order from us, you can expect to receive your order in about a 2 - 8 business days.

6.What about a shipping cost?

Shipping costs are based on the costs charged to us by the manufacturer (shipping and handling) to deliver the product directly to you from their warehouses.

7.What about the sales tax?

There is no sales tax on all items.

8.How can I pay for my order?

You can pay by: Visa, MasterCard, Discover or PayPal, all transactions are processed via Yahoo's secure servers - SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information.

9.How will I know if you received my order?

You will receive an e-mail confirmation from BirdsComfort.com after you place the order. If there is a problem with your order, you will be contacted via e-mail in next 24 hours with an explanation of the problem. We will also notify you once your order is shipped and inform you about the scheduled delivery date.

10.What if I want to return the ordered product?

Our products are top quality merchandise, but we understand that sometimes you just aren't happy with something you purchase. In the event you wish to return an item, all we ask is that you meet the conditions stated in our Return Policy.

11.What if I want to exchange the ordered product?

If you would like an exchange, all we ask is that you meet the conditions in our Return Policy

12.What if I received a defective or broken item?

If by chance you receive an item that is defective or damaged during shipment, please contact us immediately. Please mark "Received Damaged" on the receipt if the box has visible damage or appears crushed. DO NOT refuse the shipment under any circumstances. (If you refuse the shipment, the shipping company will charge for the return shipment back to the warehouse, which will be passed on to you). Open the box and inspect the contents thoroughly. Notify us of any parts that are damaged, defective, or missing. We will gladly ship replacement parts to you. Again, DO NOT refuse the shipment under any circumstances; we will replace parts that are either defective, or damaged during shipment, or missing. See our Return Policy Return Policy .

13.What if you shipped a wrong item?

We try our best to fill your orders correctly; however we can make a mistake and send you an item you did not order. If you received an incorrectly shipped item, we will replace it with the correct item. See our Return Policy.

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If your question is not answered here, please contact us.

Thank you!